4k99 Privacy
Policy

1Introduction and Scope

This Privacy Policy ("Policy") describes how 4k99 ("the Platform", "we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("you", "the Player", "the User") who visit, register on, or use the 4k99 website at https://4k99.io and all associated services, applications, and features.

This Policy applies to all personal data collected through any interaction with the 4k99 platform — whether you are browsing as a guest, completing the registration process, depositing funds, placing bets, participating in promotions, or contacting our support team. It covers data collected via desktop browsers, mobile browsers, and any other access method currently supported or introduced in the future.

This Policy should be read alongside the 4k99 Terms & Conditions and the Responsible Gaming Policy, both of which are available on the 4k99 website. Together, these documents govern the full relationship between 4k99 and its registered players.

2Data Controller Information

For the purposes of this Privacy Policy, the data controller responsible for the personal information collected through the 4k99 platform is the 4k99 operating entity. As the data controller, 4k99 determines the purposes for which personal data is collected and the means by which it is processed.

All data protection enquiries, access requests, and complaints should be directed to the 4k99 data protection team using the contact details provided in Section 15 of this Policy. We aim to respond to all substantive privacy enquiries within 30 calendar days of receipt.

• Platform Name: 4k99
• Website: https://4k99.io
• Primary Contact Email: [email protected] (plain text — not a clickable link)
• Support Language: English
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

3Personal Data We Collect

4k99 collects personal data through several channels: information you provide directly during registration and account management, information generated automatically through your use of the platform, and information received from third-party partners involved in payment processing and fraud prevention. The categories of personal data we collect are described below.

3.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, email address, mobile phone number, and chosen username and password.
• Identity Verification (KYC) Data: Copies of government-issued photo identification (National ID Card, Passport, or Driver's Licence), proof of address documents, and payment method ownership documentation.
• Financial Data: Payment method details (bKash wallet number, Nagad number, Rocket number, Upay number, Visa/Mastercard last four digits, or bank account details for bank transfers), deposit and withdrawal transaction records.
• Communication Data: The content of any emails, live chat transcripts, or support tickets you submit to the 4k99 support team.
• Responsible Gaming Data: Self-exclusion requests, deposit limit preferences, loss limit settings, and session time limit configurations that you set via the account dashboard.

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage Data: Pages visited, features accessed, search queries, time spent on pages, click-through data, game sessions initiated, bets placed, and navigation paths through the platform.
• Cookie and Tracking Data: Data collected via cookies, web beacons, and similar technologies as described in Section 9 of this Policy.
• Session Data: Login timestamps, session duration, logout events, and failed login attempts.

3.3 Information from Third Parties

• Payment Provider Data: Transaction confirmation data, payment status updates, and fraud flags shared by bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners.
• Identity Verification Partners: Confirmation results from third-party KYC and anti-money laundering (AML) screening services.
• Game Provider Data: Game round outcomes, bet histories, and RTP data shared by game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi for account management and dispute resolution purposes.

4How We Use Your Data

4k99 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your 4k99 player account, including processing deposits and withdrawals, managing bonus balances, and providing access to all platform features.
• Identity Verification: To verify that you meet the minimum age requirement of 21 years, to confirm your identity as part of the KYC process, and to comply with anti-money laundering obligations.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer, and to maintain accurate financial records.
• Customer Support: To respond to your support enquiries, resolve disputes, investigate complaints, and provide assistance via live chat and email.
• Responsible Gaming: To administer deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion requests in accordance with the 4k99 Responsible Gaming Policy.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in the 4k99 Terms & Conditions.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the 4k99 platform.
• Legal Compliance: To fulfil obligations imposed by applicable law, including data retention requirements, reporting obligations, and cooperation with lawful requests from competent authorities.
• Communications: To send you account-related notifications (deposit confirmations, withdrawal updates, security alerts, promotional offers you have opted into) via email or in-platform messaging.

5Legal Basis for Processing

4k99 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases on which 4k99 relies are:

• Contractual Necessity: Processing is necessary to perform the contract between you and 4k99 — specifically, to provide the betting and gaming services you have registered to use. This covers account creation, bet processing, deposit and withdrawal handling, and customer support.
• Legal Obligation: Processing is required to comply with applicable legal requirements, including age verification, KYC and anti-money laundering checks, record-keeping obligations, and cooperation with lawful authority requests.
• Legitimate Interests: Processing is necessary for 4k99's legitimate interests, provided those interests are not overridden by your data protection rights. Legitimate interests include fraud prevention, platform security, responsible gaming monitoring, and platform analytics.
• Consent: Where we rely on consent — for example, for optional marketing communications — we will ask for your explicit consent before processing your data for that purpose. You may withdraw consent at any time by contacting [email protected] or updating your account communication preferences.

6Data Sharing and Disclosure

4k99 does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Service Providers and Technology Partners

We share personal data with carefully selected third-party service providers who assist us in operating the 4k99 platform. These providers act as data processors on our behalf and are contractually bound to process your data only in accordance with our instructions and this Privacy Policy. Categories of service providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, Visa/Mastercard processing networks, and banking partners).
• Identity verification and KYC service providers.
• Game content providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and others).
• Cloud hosting and infrastructure providers.
• Customer support platform providers (live chat software).
• Analytics and platform performance monitoring services.
• Fraud detection and cybersecurity service providers.

6.2 Legal and Regulatory Disclosures

4k99 may disclose personal data to competent authorities, regulators, law enforcement agencies, or courts where we are required to do so by applicable law, or where disclosure is necessary to protect the safety, security, or rights of 4k99, its players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

6.3 Business Transfers

In the event that 4k99 is involved in a merger, acquisition, asset sale, or restructuring, personal data held about registered players may be transferred to the acquiring entity. We will notify affected players in advance of any such transfer and explain any material changes to data processing that may result.

7International Data Transfers

Some of the third-party service providers used by 4k99 — particularly cloud infrastructure and game content providers — may process personal data in countries outside Bangladesh. Where personal data is transferred internationally, 4k99 takes steps to ensure that an adequate level of protection is applied to that data, consistent with the standards described in this Privacy Policy.

Safeguards for international transfers may include contractual data protection clauses incorporated into agreements with the receiving party, ensuring that technical and organisational security measures are applied to data in transit and at rest, and restricting the receiving party's use of the transferred data to the specific purposes for which it was shared.

8Data Retention

4k99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to perform our contractual obligations to you, and to comply with applicable legal requirements. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where anonymisation is not technically feasible, data is pseudonymised and access is restricted.

9Cookies and Tracking Technologies

The 4k99 website uses cookies and similar tracking technologies to provide core platform functionality, remember your preferences, analyse how the platform is used, and help detect and prevent fraud. A cookie is a small text file placed on your device by the 4k99 website when you visit it.

9.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the 4k99 platform to function. They enable you to log in, maintain your session, access the cashier, and navigate between pages. These cookies cannot be disabled without preventing core features from working.
• Functional Cookies: These cookies remember your preferences — such as your chosen language settings, preferred deposit method, and display preferences — so that you do not have to re-enter them on each visit.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate and use the 4k99 platform. This information helps us identify technical issues, popular features, and areas of the site that may need improvement. No personally identifiable information is contained in analytics cookie data.
• Security Cookies: These cookies support fraud detection and session integrity by recording anomalous login behaviour, flagging suspicious activity patterns, and helping to confirm that a session is being conducted by the account's legitimate owner.

9.2 Managing Cookies

You can control cookie preferences through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies, or delete cookies on a schedule. Please note that disabling strictly necessary cookies will impair your ability to use the 4k99 platform, including the ability to log in and access your account.

For guidance on managing cookies in your specific browser, please refer to the help documentation for your browser of choice (e.g., Chrome, Firefox, Safari, Edge).

10Your Privacy Rights

As a player registered on 4k99, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 4k99 data protection team at [email protected] with the subject line "Privacy Rights Request" and a clear description of your request.

• Right of Access: You may request a copy of the personal data 4k99 holds about you. We will provide this information in a structured, readable format within 30 calendar days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details (such as email address or contact number) directly via the account settings panel.
• Right to Erasure: In certain circumstances, you may request that 4k99 delete the personal data it holds about you. Please note that this right is not absolute — we may be required to retain certain data to comply with legal obligations (such as AML record-keeping requirements) even after your account is closed.
• Right to Restriction of Processing: You may request that 4k99 restrict the processing of your personal data while a complaint is under investigation or while you are exercising another data right.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a machine-readable copy of the personal data you provided to 4k99.
• Right to Object: You may object to processing carried out on the basis of 4k99's legitimate interests. We will assess whether our legitimate interests override your right to object on a case-by-case basis.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected] or updating your account preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

11Children and Minors

The 4k99 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification checks, and accounts found to have been created by individuals under 21 will be immediately closed and all associated data will be deleted, subject to any legal retention obligations.

If you have reason to believe that a person under the age of 21 has registered an account on the 4k99 platform or has accessed it using an adult's account credentials, please notify us immediately at [email protected]. We will investigate and take prompt action to restrict the minor's access and protect their personal information.

12Security Measures

4k99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Key security controls include:

• Encryption in Transit: All data transmitted between your browser or device and the 4k99 platform is protected by 256-bit TLS/SSL encryption. The 4k99 website operates exclusively over HTTPS.
• Encryption at Rest: Sensitive data fields — including passwords (stored as one-way hashed values) and financial account details — are encrypted at rest in the 4k99 database infrastructure.
• Access Controls: Access to personal data within 4k99 is restricted on a need-to-know basis. Staff members are granted the minimum level of access required to perform their role. Access rights are reviewed regularly and revoked promptly when no longer required.
• Security Audits: 4k99 conducts periodic security assessments and vulnerability testing of its platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, 4k99 has an incident response plan in place to contain the incident, assess its impact, notify affected individuals, and report to relevant authorities where required by applicable law.

While 4k99 takes data security very seriously, no system is entirely immune to risk. We recommend that you also take steps to protect your own account by using a strong, unique password for 4k99, enabling any available account security features, and contacting support immediately if you suspect that your account has been compromised.

13Third-Party Links

The 4k99 platform may contain references to third-party services, game providers, and payment platforms. Where links to external websites or services exist, please be aware that those third parties operate under their own privacy policies, which are independent of this Policy. 4k99 is not responsible for the privacy practices of third-party websites, platforms, or services.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of 4k99, particularly your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your bank) and any game provider whose content you access via the 4k99 platform.

14Changes to This Policy

4k99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. The effective date at the top of this Policy will be updated whenever a revised version is published.

Where changes are material — meaning they significantly alter how your personal data is collected, used, or shared — 4k99 will notify registered players by email to the address associated with their account at least 14 days before the changes take effect. For minor or clarificatory changes, a notice on the 4k99 website homepage may be used in lieu of direct email notification.

Your continued use of the 4k99 platform following the publication of a revised Privacy Policy constitutes your acceptance of that revised Policy. If you do not accept the revised Policy, you must stop using the platform and may request account closure in accordance with the Terms & Conditions.

15Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how 4k99 has handled your personal data, please contact us using the details below. All privacy-related communications are handled in English by our data protection team.

• Email: [email protected] — Please use the subject line "Privacy Policy Enquiry" or "Data Rights Request" as appropriate.
• Live Chat: Available directly on the 4k99 website, 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
• Response Time — Email: Within 30 calendar days for data rights requests; within 24–48 hours for general privacy enquiries.
• Response Time — Live Chat: Typically under 3 minutes during standard hours.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority or competent regulatory body in your jurisdiction. 4k99 will cooperate fully with any such authority in the investigation and resolution of your complaint.